Billing rules should be easier to find before there is a problem.

Cancellation

You can cancel a recurring subscription before the next renewal date to avoid future billing. Cancellation keeps access through the paid period unless otherwise stated at checkout.

When refunds may be considered

• Duplicate or clearly accidental charges.
• A purchased feature was not delivered because of a verified technical issue on our side.
• A refund is required by applicable consumer law or platform billing rules.

What is not typically refundable

• Time already used on an active subscription period.
• Dissatisfaction based only on match outcomes, response rates, or personal chemistry.
• Charges incurred because a user forgot to cancel before renewal, except where law requires otherwise.

How to request help

Use Contact Us with the subject Billing or Refund Request. Include the email used for purchase, the approximate charge date, and a short explanation of the problem so support can investigate.