Help Center
Support for account, dating, billing, and trust issues.
This public help page is for members, prospective users, and app reviewers who need clear next steps without logging in first.
Account access
- Use password reset if you cannot log in.
- Use Contact Us for verification, locked account, or email update requests.
- If an account was disabled for safety reasons, support may ask for more context before restoring access.
Safety support
If someone is abusive, suspicious, or impersonating another person, report the profile and block the user as soon as possible. Our team reviews moderation tickets and may preserve relevant safety records.
Do not send money, do not share banking details, and do not move fast because of pressure. Fraud often starts with urgency, emotional manipulation, or a request to continue off-platform immediately.
Billing and premium help
- Subscriptions renew according to the plan selected at purchase unless canceled before renewal.
- If premium access did not apply correctly, contact support with your purchase email and approximate payment date.
- Read the Refund Policy for eligibility, exceptions, and cancellation details.
Privacy and data requests
Members can request account deletion and data deletion support through the public Data Deletion page or by contacting support. Google Play reviewers and users should be able to locate those instructions without signing in.
Next step
Need a direct path?
Choose the route that fits the issue so the team gets the right context from the start.